Complaint Management and Channel Choice An Analysis of Customer Perceptions

TA-Q-BIN Service Excellence and Innovation in Urban Logistics

Driving Service Productivity Value-Creation Through Innovation

Public Shared Service Centers A Theoretical and Empirical Analysis of US Public Sector Organizations

Fashion Brand Internationalization Opportunities and Challenges

The Development of Service Economy A General Trend of the Changing Economy in China

India-Pakistan Trade Strengthening Economic Relations

Innovative Advisory Services in the Virtual World An Empowerment Perspective

Manufacturing Servitization in the Asia-Pacific

Designing Better Services A Strategic Approach from Design to Evaluation

Publicly Funded Transport Research in the P. R. China, Japan, and Korea Policies, Governance and Prospects for Cooperation with the Outside World

Developing and Evaluating a Cloud Service Relationship Theory