EU Competition Law, the Consumer Interest and Data Protection The Exchange of Consumer Information in the Retail Financial Sector

The Economic Function of a Stock Exchange

The Value of Social Media for Predicting Stock Returns Preconditions, Instruments and Performance Analysis

Compliance Management in Financial Industries A Model-based Business Process and Reporting Perspective

Service Research and Innovation Third Australian Symposium, ASSRI 2013, Sydney, NSW, Australia, November 27-29, 2013, Revised Selected Papers

IT Management The art of managing IT based on a solid framework leveraging the company´s political ecosystem

Managing Consumer Services Factory or Theater?

Managing Flexibility People, Process, Technology and Business

Postal and Delivery Innovation in the Digital Economy

Leading from Under the Sword of Damocles A Business Leader’s Practical Guide to Using Predictive Emulation to Manage Risk and Maintain Profitability