Service management : operations, strategy, information technology
Başlık:
Service management : operations, strategy, information technology
Yazar:
Fitzsimmons, James A.
ISBN:
9781259010651
Yazar:
Edisyon:
8th ed.
Yayın Bilgisi:
New York : McGraw Hill, 2014.
Fiziksel Niteleme:
xviii, 524 p. : ill., tab.; 23 cm.