Section 1: Technologies in Service -- Chapter 1: Digital Banking For Alleviating Rural Poverty in Indonesia: Some Evidences -- Chapter 2: Tax Compliance and International Cultural Factors: A Multi-Level Empirical Study -- Chapter 3: Are Values of Managers Associated With The Tasks They Perform? A Trans-National Level Empirical Analysis -- Chapter 4: Indonesian Retail Market Analysis Using Frequent Pattern Data Mining -- Chapter 5: Measurement and Evaluation of Service Productivity: A Holistic Approach -- Chapter 6: Web 2.0 Technologies and Indian IT Services Companies: An Impact Analysis -- Section 2: Technologies in Education -- Chapter 7: The Era of the Global Intern? Business Undergraduates' Perceptions of International Internships at a Foreign University In Vietnam -- Chapter 8: Building and Maintaining Relationships in a Global Education Context -- Chapter 9: Educational Evolution: A Review of MOOCs in Institutes of Higher Education -- Chapter 10: Innovation in a Geographically Distributed Environment: Interrelationship of Organizational Learning and Knowledge Management -- Section 3: Technologies in Improving Work Environment -- Chapter 11: Selection of Alternate Work systems to Improve Occupational Health of Indian Construction Workers: A Design of Experiment Based Approach -- Chapter 12: Hospital Appointment Scheduling in Presence of Walk-ins and Emergency Arrivals -- Chapter 13: Improving Occupational Health of Indian Construction Workers: A Biomechanical Evaluation Approach -- Chapter 14: Cleansing Industrial Pollution: an Eco-friendly Approach.