Introduction of Enterprise Systems -- Key Factors for Successful ERP Implementation: Case Studies from Private and Public Organizations in Thailand -- Qualitative Analysis of different ERP Evaluation Models. -Business Processes -- A Fact-Based Meta Model for BPMN. - Elicitation of Processes in Business Process Management in the Era of Digitization - The same techniques as decades ago -- Towards Flexible Business Processes by Supporting Self-Organizing Groups -- Production Processes -- Towards Information Management Support in Test and Piloting of Complex Mechatronic Systems: An Industry Case Study. - Security Aspects and Models in Cooperative Production Processes. -A Practical Approach for Process Mining in Production Processes. - IT-Trends.-Master Data Quality in the Era of Digitization - Toward Inter-organizational Master Data Quality in Value Networks: A Problem Identification -- Towards Differentiating Business Intelligence, Big Data, Data Analytics and Knowledge Discovery. - Significance of Quality 4.0 in Post Merger Process Harmonization -- Understanding the Flexibility of Cloud ERP Software.