Part: Business, People, and Systems -- Capability Modeling: Initial Experiences -- IT Outsourcing Relationships in Swedish Public Organizations -- On the Situated Nature of Designing Knowledge Work Supports Systems -- Level of Detail and Understandability of Enterprise Models – Better Understandability through Higher Complexity? -- Performance Modeling for Collaborative Enterprises: Review and Discussion -- Information Overload: A Systematic Literature Review -- Developing IT-Enabled Dynamic Capabilities: A Service Science Approach -- Open Sustainability Innovation—A Pragmatic Standpoint of Sustainable HCI -- Proactive Recommendation System for m-Tourism Application -- What Capability Is Not -- Part: Business and Information Systems Development -- Analysis of Agile Software Development from the Knowledge Transformation Perspective -- Supporting Evolving Organizations: IS Development Methodology Goals -- Consistency Issues in Large Business Process Model Environment, a Case Study -- Supporting Introduction of Social Interaction in Business Processes -- Generic Components for BPMN Specifications -- Contract Design and Uncertainty in Software Development Projects -- Assessing Aspect Oriented Approaches in Business Process Management -- Aspect Mining in Business Process Management -- Discovering Metric Temporal Business Constraints from Event Logs -- Generating a Business Model Canvas through Elicitation of Business Goals and Rules from Process-Level Use Cases -- How to Identify the Relevant Elements of “Context” in Context-Aware Information Systems? -- Identifying Best Practices in Business Process Management Using Fuzzy Analytical Hierarchy Process -- Part: Contextualized Evaluation of Business Informatics -- Customer Oriented Management of Changes in ERP Systems: The Vendor’s Side -- Evaluating the Application of Interactive Classification System in University Study Course Comparison -- Information Standards Enabling or Constraining Innovative Hospital Facilities? -A Scandinavian Case -- Extending a Metamodel for Formalization of Data Warehouse Requirements -- Combining Work Process Models to Identify Training Needs in the Prehospital Care Process.