A Survey of Business Models in Japanese Restaurant and Retail Industries -- Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant Staff -- Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan -- The Ordering of Fast Food Using Menu -- Evaluation of taxiing at a large airport considering customer satisfaction -- Research of the Social New Transportation Service on Electric Full Flat Floor Bus -- Analysis of business process innovation using outsourcing -- Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-area Indoor Environment -- Business Structure of E-book Service as a Product Service System: A Game Theoretic Approach -- Service Field Simulator: Virtual environment display system for analyzing human behavior in service fields -- Improvement of Sharing of observations and awareness in nursing by voice tweets -- A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis -- Designing the Amount of Image Delay in Tele-surgery -- Visualization of Muscle Activity during Squat Motion for Skill Education -- Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill -- Exploratory Analysis on Factors of Patient Satisfaction in HCAHPS Databases -- One Cycle of Smart Access Vehicle Service Development -- The value of community for resolving social isolation -- Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value -- Workshop-based Policy Platform for Public-Private Partnership (WP5): Designing Co-Creative Policy-Making Platform for Regional Development of Nagano -- System Design of Happy Town Using Four Factors of Happiness -- Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service -- Personalized Information Service Model that Reflects Individual's Will -- Ranking Smartphone Apps Based on Users' Behavior Records -- Contribution of ICT monitoring system in Agricultural Water Management and Environmental Conservation -- A Questionnaire Assessment of the Contributing Factors to Empathy -- Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town -- Analysis of value co-creation between farmers and Land Improvement District in Japan through irrigation service improvement by good water quality -- Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support.-A Value Co-Creation Model for Multi-Language Knowledge Communication -- Field-Oriented Service Design: A Multiagent Approach.-EXPERIENCE PLOT:A Template for Co-Creating Customer Journey -- Kizashi Method:Grasping the change of future user's values.– Service Practices as Organizational Phenomena -- The Findings from the First Service Design Projects -- An Evaluation Method of a Service Business model using Wants Chain Analysis -- Design method of target customer’s WANTs for a service based on classification of services using WANTs -- Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation -- Aligning Product-Service offerings with customer expectations -- User-De-Centeredness in Service Design -- A Probe-based Approach for Designing Inspirational Services at Museums.