Conceptualization of a Value Cocreation Language for Knowledge-Intensive Business Services -- Semantic Approach to Financial Knowledge Specification – Case of Emergency Policy Workflow -- Ontological Support for Process-Oriented Competency Management -- Use of a Business Process Oriented Autopoietic Knowledge Management Support System in the Process of Auditing an Organisation's Personal Data Protection -- Data Mining for Positive Customer Reaction to Advertising in Social Media -- E-government Usage by Polish Citizens -- Analyzing Industry 4.0 Models with Focus on Lean Production Aspects -- Automation of Privacy Preserving BPMS in Collaborative Cloud-based Business Processes -- Synthetic Indexes for a Sustainable Information Society: Measuring ICT Adoption and Sustainability in Polish Enterprises -- Small Brazilian Business and IT governance: Viability and Case Study -- Models of Data Quality -- Selecting Project Communication Management Software Using the Weighted Regularized Hasse Method -- Hierarchical Representation of Website Evaluation Model Using Survey and Perceptual Based Criteria. .