Goal-based Models -- A Higher-Order Agent Model with Contextual Planning Management for Ambient Systems -- An

Comprehension of User Information Needs -- Performance Evaluation of the Customer Relationship Management

Management and Computer Science Synergies: a theoretical framework for context sensitive simulation

Decision-Making Behaviors: Drives, Emotions, and Personality -- Queue Lengths Management for Deterministic Queuing

, semantic web, social networks, machine learning, knowledge discovery, data mining, uncertainty management

, artificial and computational intelligence, collaborative systems, decision management and support systems