Designing Information Systems -- User-Centred Requirements Analysis and Design of an Online Patient Interface for Chronic Disease Self-Management -- Defective Still Deflective – How Correctness of Decision Support Systems Influences User’s Performance in Production Environments -- Building a Classification Model for Physician Recommender Service Based on Needs for Physician Information -- Flow and the Art of ERP Education -- Accessible Learning Experience Design and Implementation -- Better patient-doctor communication – a survey and focus group study -- The Contextual Complexity of Privacy in Smart Homes and Buildings -- Investigating HCI challenges for Designing Smart Environments -- The Influence of Personality on Users’ Emotional Reactions -- Colour arousal effect on users’ decision-making processes in the warning message context -- HCI Testing in Laboratory or Field Settings -- A Structure-Behavior Coalescence Method For Human-Computer Interaction System Requirements Specification -- HCI in the public Administration and Government -- Collaboration between Cognitive Science and Business to benefit the government sector -- Gamification Aspects in the Context of Electronic Government and Education: A Case Study -- Aligning Public Administrators and citizens on and around open data: an activity theory approach -- Touchscreen voting interface design for persons with dexterity impairments: Insights from usability evaluation of mobile voting prototype -- As Simple as Possible and as Complex as Necessary - A Communication Kit for Geothermal Energy Projects -- Planning Effective HCI Courseware Design to Enhance Online Education and Training -- “Core” Components in HCI Syllabi: Based on the Practice of CS and LIS Schools in North America -- Identification of Future Human-Computer System Needs in Army Aviation -- Bringing service design thinking into the public sector to create proactive and user-friendly public services -- The City as an Interface between Citizens and Public Administrations -- Exploring Human-Technology Interaction in Layered Security Military Applications -- An Agent-Based Study on the Relationship between Tiao-kuai Structure and Fragmentation Phenomenon of Crisis Governance -- A Toolkit for Prototype Implementation of E-Governance Service System Readiness Assessment Framework -- HCI at work -- Prevalence of Mobile Phone Interaction in Workplace Meetings -- Data Glasses for Picking Workplaces - Impact on Physical Workloads -- Degradations and consequences of ICT in occupational prevention terms as illustrated by the transport and logistics sector -- Human-Robot Interaction Modelling for Recruitment and Retention of Employees -- Operator Information Acquisition in Excavators - Insights from a Field Study using Eye-Tracking -- Extending the Effective Range of Prevention through Design by OSH Applications in Virtual Reality -- Scoping Review on Human-Machine Interaction and Health and Safety at Work -- A Model Based Approach to Web Application Design for Older Adults using MVC Design Pattern -- Using Smart Glasses for the Inclusion of Hearing-Impaired Warehouse Workers into their Working Environment -- Biological, Biomimetic and Sociological Aspects of Human-Robot Interaction in Work Environments -- Where is Siri? The Accessibility Design Challenges for Enterprise Touchscreen Interfaces -- Mobile applications and services -- Evaluation approaches for HCI related aspects of occupational safety regulations examplified by mobile hotel booking applications -- Distracted Driving: Scientific Basis for Risk Assessments of Driver’s Workplaces -- Patient Engagement in the Medical Facility Waiting Room Using Gamified Healthcare Information Delivery -- Understanding User Experience Journeys for a Smart Watch Device -- Designing and Evaluating Barrier-Free Travel Assistance Services -- Wearable Technology in Hospitals: Overcoming Patient Concerns About Privacy -- Adoption of Smartphone Apps by Hotel Guests: the Roles of Trust and Word of Mouth.