Managing Negative Word-of-Mouth on Social Media Platforms The Effect of Hotel Management Responses on Observers’ Purchase Intention

Advances in Safety Management and Human Factors Proceedings of the AHFE 2017 International Conference on Safety Management and Human Factors, July 17–21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Advances in Human Factors, Business Management and Leadership Proceedings of the AHFE 2017 International Conferences on Human Factors in Management and Leadership, and Business Management and Society, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

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The Social Web in the Hotel Industry The Impact of the Social Web on the Information Process of German Hotel Guests

ICT and Critical Infrastructure: Proceedings of the 48th Annual Convention of Computer Society of India- Vol I Hosted by CSI Vishakapatnam Chapter

Advances in Cross-Cultural Decision Making Proceedings of the AHFE 2017 International Conference on Cross-Cultural Decision Making, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Advances in Human Factors in Cybersecurity Proceedings of the AHFE 2017 International Conference on Human Factors in Cybersecurity, July 17−21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Quantitative Methods in Tourism Economics

Advances in Ergonomics of Manufacturing: Managing the Enterprise of the Future Proceedings of the AHFE 2017 International Conference on Human Aspects of Advanced Manufacturing, July 17-21, 2017, The Westin Bonaventure Hotel, Los Angeles, California, USA

Entrepreneurship and SME Management Across Africa Context, Challenges, Cases

Achieving Competitive Advantage through Quality Management