People, Plans and Place: understanding and supporting responses to rural public transport disruption -- Visualizing Targeted Audiences -- Revising the Role of Plans and Planning in the Management of the Unexpected -- Supporting Team Coordination on the Ground: Requirements from a Mixed-Reality Game -- Nothing Free about Free Market -- Creating Relation Work: Characteristics for Local and Global Collaboration -- Of Corals and Web Portals: Towards a Digital Representation of Risk for the Cold-water Corals in the Oil and Gas Sector -- Unearthing the Information Infrastructure supporting Interpretative Work in Oil and Gas Exploration -- Between Initial Familiarity and Future Use–a Case of Collocated Collaborative Writing -- Suffering Beyond Negotiation: Processes, Cooperation and Participation in Design for Therapy -- “Through the Glossy Box”: Supporting ICT Appropriation in Communities of End-users and Designers -- Bug Reproduction: A Collaborative Practice within Software Maintenance Activities -- Collaborative Work and Its Relationship to Technologically-mediated Nomadicity -- Orality, Gender & Social Audio in Rural Africa -- Observing the Work Practices of an Inter-professional Home Care Team or How to Support a Dynamic Approach for Quality Home Care Delivery -- Ethnography in Parallel -- Lessons Learnt Working with Performance Data in Call Centres -- User and Group Behavior in Computer Support for Collaborative Reflection in Practice: An Explorative Data Analysis -- From Crowdsourced Mapping to Community Mapping: The Post-Earthquake Work of Open Street Map Haiti -- Memory Support Functionality in a Collaborative Space – Experiences from the Industry -- Designing Cooperation for Sustainable Mobility – Mobile Methods in Ridesharing Contexts -- Designing for Continuity: Assisting Emergency Planning Practice through Computer-Supported Collaborative Technologies -- Combining collaborative Modeling with collaborative Creativity for Process Design.