After–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management
tarafından
González-Prida Díaz, Vicente. author.
Başlık
:
After–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management
Yazar
:
González-Prida Díaz, Vicente. author.
ISBN
:
9783319037103
Yazar
:
González-Prida Díaz, Vicente. author.
Fiziksel Niteleme
:
XXII, 318 p. 106 illus., 4 illus. in color. online resource.
İçindekiler
:
1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.
Özet
:
This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.
Konu Başlığı
:
Engineering.
Management.
Industrial management.
Engineering economics.
Engineering economy.
Quality control.
Reliability.
Industrial safety.
Quality Control, Reliability, Safety and Risk.
Engineering Economics, Organization, Logistics, Marketing.
Innovation/Technology Management.
Yazar Ek Girişi
:
Crespo Márquez, Adolfo.
Ek Kurum Yazar
:
SpringerLink (Online service)
Elektronik Erişim
:
Materyal Türü | Barkod | Yer Numarası | Durumu/İade Tarihi |
---|
Electronic Book | 20365-1001 | TA169.7 | Springer E-Book Collection |