Designing stakeholder expectations in the implementation of new technology: can we ever learn our lessons? / Tom McMaster, Mark C. Jones, and Trevor Wood-Harper -- Back to work: renewing old agendas for cooperative design / Jeanette Blomberg, Lucy Suchman, and Randall Trigg -- Design in groups--and all that jazz / Tone Bratteteig and Erik Stolterman -- Speech acts on trial / Jan Ljungberg and Peter Holm -- Ethnocritical heuristics for reflecting on work with users and other interested parties / Michael J. Muller -- An information systems research framework for the organizational laboratory / Kristin Braa and Richard Vidgen.

Evolution, not revolution: participatory design in the toolbelt era / Tamara Sumner and Markus Stolze -- Computer use by artists and designers: some perspectives on two design traditions / Colin Beardon ... [et al.] -- Three levels of end-user tailoring: customization, integration, and extension / Anders March -- Design for heterogeneity / Kari Thoresen -- What kind of car is this sales support system? On styles, artifacts, and quality-in-use / Pelle Ehn ... [et al.] -- Accounting for system behavior: representation, reflection, and resourceful action / Paul Dourish -- Computers in context--but in which context? / Torbjorn Näslund -- Toward a cooperative experimental system development approach / Kaj Gronbæk, Morten Kyng, and Preben Mogensen