Service science, management and engineering : education for the 21st century
Title:
Service science, management and engineering : education for the 21st century
Author:
Hefley, Bill
ISBN:
9780387765785
Publication Information:
New York : Springer, 2008.
Physical Description:
xxvi, 384 p. : ill. ; 23 cm.
Series:
Service science. research and innovation in the service economy